Elements and Performance Criteria
- Formulate a strategic and business plan
- Develop desired direction and goals of the organisation in consultation with relevant stakeholders to reflect client needs
- Develop strategic plan on basis of information obtained through research into client needs, resource requirements, interests of key stakeholders and business viability
- Formulate financial plan to estimate cash flow projections, provide budgetary information and define implementation/service plans
- Formulate work/service plan aimed at supplying services that meet client expectations and satisfy quality assurance criteria
- Ensure plan identifies options for service delivery in accordance with budgetary constraints, human resource requirements, client requirements and agency objectives
- Develop promotional strategies to communicate benefits of the service to clients
- Develop risk management strategies according to agency needs
- Ensure all aspects of business plan are mutually supportive
- Apply the strategic and business plan
- Implement appropriate operational and revenue control systems and routinely evaluate their ability to provide systematic support to the agency
- Identify systems and key performance indicators and targets and use them to monitor agency performance and client satisfaction
- Clearly communicate the organisation's business plan to relevant stakeholders and staff to ensure their understanding and support
- Design/redesign and implement appropriate organisation structures to optimise achievement of organisation goals and stakeholder expectations